Client Case
The Resilience Institute
Building Employees’ Resilience for Resilient Businesses on a Resilient Planet
CASE STUDY
Resilience Institute is an Impact company, certified as a B-Corp, on a mission to improve true employee well-being and resilience for large corporations, providing tools, data and services to let those organizations truly embrace their employee mental health at work.
Our mission has been our typical Impact Acceleration process, from clear Impact definition to Technology Stack definition and Digitalization of the Client eXperience and the Business Model, to allow for accelerated growth and scaled impact.
Industry
Services
Clients
Large corporations
Location
Worldwide
#Impact Analytics: Framing the KPIs for Resilience and link to business
Built on years of research on employee well-being by Doctor Sven, backed by dozens of thousands of data points across the globe each year, the Resilience Institute has built a robust measurement scheme of employee resilience, and process to anchor it.
After detailed analysis of competitors and robustness of other measurement frameworks, we have co-engineered with teams a simplified and more engaging data visualizations, as well as custom journeys that would allow to further collect data and personalize the employee experience to achieve better results.
We have also addressed the needs of all other important stakeholders that would help drive the change in the companies (CXO and HR representatives in the first place).
Finally, we have paved the way for a Data Strategy & Research Program that would allow for clearer correlation with business performance, providing even more evidence of the importance of well-being at work.
#Business Transformation: Re-engineering the business model to scale impact and growth
Digital Transformation is always a challenge for services companies that sell Knowledge & Consulting hours, as it can cannibalize the traditional business if change is not properly managed.
The management team has been engaged during the whole process, actively contributing to the strategy definition process and design of solutions, but also being prepared for the change process that each of the members would take an active role in, by coaching and training all consultants to embrace the new tools and new ways of delivering the services.
In the end, allowing to focus precious human time for the tasks with most perceived value for clients, but especially the most impact. And, on a business perspective, enabling much better scalability of the number of employees benefiting from the solution, the number of services delivered, thus the hyper growth of the top-line while delivering a better bottom-line.
PURPOSE
PEOPLE
PLANET
Profit
Digitalizing the client experience for more impact and scale
Framing the KPIs for resilience and link to business
Re-engineering the business model to scale impact and growth